RFR Request Form (Return For Repair)

*Required fields

BILL TO Information

*Requestor Name:
*Email Address:
*Zip/Postal Code:
Address 2:

SHIP TO Information

  Same as Billing
Email Address:
Zip/Postal Code:
Address 2:

For Warranty repairs Pro-face America will return repaired units via FedEx Ground at no additional cost to the customer. The customer is responsible for all non-warranty shipping charges and all additional shipping charges for warranty repairs resulting from a request to return by any method other than FedEx Ground.

Please choose your preferred method of shipping.

Product Information

Enter as many products as you like. Just enter the information below and click the "Add Product" button for each product you want to return for repair. After adding your products please use the "Submit Request" button below to finish your RMA request.

*Note: Failure / Comments may appear truncated for appearances only. The information is complete.

Model #Serial #StatusExtended WarrantyExpediteFailure / Comments

Add Product:

*Model #:

*Serial #:

Repair Type:
Does your unit have an extended warranty notice on the label?
Expedite Repair (1-3 Business Days turnaround): (additional $400 fee per unit would apply)
*Failure Description or Comments:
 <- Please click to add this part number to your RMA.

What is your preferred method of response?

Acceptance of Payment Terms:

By selecting Yes, you are agreeing that you have read and accepted the Payment Terms below:

Please inform us if you want this to be Expedited (see above "Expedite Repair" menus) or let us know if there are any special issues concerning this RMA. Upon confirmation of payment methods or purchase order (if applicable, see Payment Terms below), your RMA# will be issued.

RMA numbers are issued upon reciept of a purchase order, credit card or cash in advance. Credit References are required from customers who have not done business with us in the last twelve months. Purchase Orders are subject to Pro-face Standard Terms and Conditions.

Labor and parts replaced are covered by a 90-day warranty.

*Yes, I accept these Terms.

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