FAQ

 I can not transfer my project with a USB transfer cable.

Error Description
I can not transfer my project with a USB transfer cable.

Solution

1. Are you using the special USB transfer cable made by Digital Electronics Corporation?
Yes, I am using the USB Transfer Cable made by Digital Electronics Corporation (CA3-USBCB-01). -> Go to Solution 2.
No, I am using a commercially available USB cable
-> Commericially available USB cables will not transfer GP-Pro EX projects to the AGP3000 series units. Please use the proprietary USB Transfer Cable made by Digital Electronics Corporation (CA3-USBCB-01).

2. Have you installed the driver for the USB transfer cable made by Digital Electronics Corporation?
Already Installed -> Go to Solution 3.
Not Installed Yet -> Files for the USB transfer cable driver are copied onto your PC when GP-Pro EX software is installed. Your PC should automatically detect and install this driver when the USB transfer cable is plugged into your PC. If your computer does not detect the USB cable correctly, the driver can be downloaded here. Please install the driver. If you have not, projects can not be transferred.

3. If you are still unable to transfer your project, please contact our sales office in your country or region after checking the following:
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Are there any error messages displayed?
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Is the screen of the AGP unit in offline mode? If so, data will not transfer. Terminate offline mode to enter run mode.
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Can the project be transferred using a CF card or USB memory stick?
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Can the screen data be transferred using another PC?
Click here to find your local support center.
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