FAQ
 Errors when transferring

Errors displayed when transferring data by the transfer tool are introduced below.
 
- Common Errors
- Errors displayed when the Memory Loader is used
- Errors displayed when data is transferred with modem
- Errors displayed with LT3000 Series
 
Common Errors
Error Message
Cause and Solution
Browse to
Invalid IP Address
The designated IP address' value is illegal.
Input a correct IP address.
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The IP Address already exists. Add/Change is disabled.
When adding an IP address, the IP address is already set. Designate an unused IP address.
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Failed to receive the folder list. Moved to the root folder.
The folder displayed in the CF card tool could not display so the display moced to the root folder.
The cause can be that the folder has veen deleted or that the CF card has been changed.
Confirm whther the folder has been deleted or the CF card has been taken out.
GP-Pro EX Reference Manual - [Transferring Just Data to a CF/SD Card]
The defined file name already exists. Use another name.
This appears when you are trying to remane a file in the CF cart tool and the file name already exists.
Designate an unused file name.
CF card connection terminated.
The connection has been cut because of a removed cable, etc.
Make sure that all cables are correctly connected.

[LAN]
* Make sure that the PC's IP address is correctly set.
* Make sure that the type of cable is correct.

[USB]
* Make sure that the USB cable is made by Pro-face.
* Make sure that the driver is installed.
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Invalid password
The password that you have entered is incorrect.
Enter the correct password.
GP-Pro EX Reference Manual - [Secure Transfer with Passwords]
Invalid password. Send operation canceled.
This appears when you enter the incorrect password 3 times.
Enter the correct password.
Failed to open the socket.
The LAN port is not enabled. Check the PC's LAN settings.
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Failed to read the project.
Either the file is damaged, or the file you have selected is not a project file.
Select the correct project file.
Failed to connect to the display unit.
Either a cable is loose, or you are using an unsupported main unit. Confirm the cable's type and connection, and make sure the USB driver is installed. GP-Pro EX Reference Manual - [Transferring Project Files via USB Cable Transfer]
Failed to access the file. You may not have permission to axxess this file.
Check the PC's access privileges.
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Communication error. You cannot communicate either because the cable is disconnected, or because of noise. Check the cable's surroundings and make sure that the cable is nor severed, and that no noise is occurring. (Do not use a USB extension cable, etc.)
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Memory error. The PC's memory is insufficient. Shut down another application or restart the OS and run the transfer tool again.
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Failed to recognize the display unit. Confirm the model is supported by GP-Pro EX or the transfer tool. You are trying to transfer to a device that cannot be recognized by the editor. Confirm whether or not the destination unit is a GP.
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Failed to acquire the information. Either the system is not downloaded, or the model is not supported.
Confirm whether the model is supported, and transfer the main unit's system again.
GP-Pro EX Reference Manual - [Settings Menu]
Failed to check the password. Please input the password again. The password cannot be checked. The file may be damaged. Please check it again in an area with no electrical noise. (Do not use a USB extension cable, etc.)
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Failed to connect because the display unit was communicating with the transfer tool. It is communicating with another computer.
Wait until the communication finishes.
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Failed to write data. The file cannot be accessed and cannot be written to the GP due to damage, etc. After checking the access privileges for the PC's hard drive, force the data to be sent. GP-Pro EX Reference Manual - [[Transfer Settings] Settings Guide]
Failed to receive the project. Run the operation again. A data error occurred when receiving data.
Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)
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Did not send project. The project data does not exist on the GP unit. (The unit is showing the default Initial Start Mode screen, etc.)
Or the data is damaged.
First, transfer the project.
GP-Pro EX Reference Manual - [Settings Menu]
Failed to save CF card data. Either the CF card is not correctly inserted, or it is write-protected.
Make sure the CF card can be used (you may not be abke to access CF cards not made by Pro-face).
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The project does not match the defined display unit. The transfer source project and the project inside the main unit are different and therefore could not be compared. Only the same project can be compared. GP-Pro EX Reference Manual - [Comparing Project Changes Prior to Transfer]
Format error. The initialization of the main unit device failed.
Transfer again in a location where there is not a lot of noise occurring.
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Unable to locate defined display unit. The designated communication device does not exist or cannot be used.
Confirm the PC's LAN settings and check if the USB driver is installed.
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Transfer failed. An error occurred during communication.
Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)
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Write error occurred on the display unit. The data write to the main unit failed due to a flash malfunction.
If there is no improvement even after a forced transfer, contact our customer support or your local distributor.
GP-Pro EX Reference Manual - [[Transfer Settings] Settings Guide]
Model does not support CF cards or card is missing. Confirm whether the CF card is correctly inserted. (You may not be able to access CF cards not made by Pro-face.)
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The defined file name already exists. Use another name. There is a directory with the same name as the file you are trying to copy.
Delete the content of the CF card and retransmit the file. If an error occurs while you are transmitting the project, force the transfer.
GP-Pro EX Reference Manual - [Transferring Just Data to a CF/SD Card]
Failed to write to the CF-card. The CF card may not be correctly inserted, or it may be write-protected. Make sure that the files in the CF card are not write-protected.
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File required for transferring not found. A file needed for transfer is damaged or does not exist on the hard drive. Reinstall the transfer tool. GP-Pro EX Reference Manual - [Installing Only the Transfer Tool]
Timeout error. Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)
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Exception error. A module needed for transferring may not be correctly installed.
Reinstall the transfer tool.
GP-Pro EX Reference Manual - [Installing Only the Transfer Tool]
Failed to send the project. Its size exceeds the maximum capacity. The data size of the project file you are trying to transfer exceeds the GP's screen capacity.
Decrease the data size by deleting unnecessary screen data, etc.
GP-Pro EX Reference Manual - [Viewing Project Information]
Unable to transfer. Target types are different. The project file is not compatible with the model to which it is transferred.
Change the type of the project file to a file compatible with the target model, and retry the transfer.
GP-Pro EX Reference Manual - [System Settings [Display] Settings Guide]

A network project (NPX) is set up on the folder. The Transfer Tool cannot retrieve a network project.

The NPX file is set but not received. Receive NPX via Pro-Server EX.

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Errors displayed when the Memory Loader is used
Error Message
Cause and Solution
Browse to
Files required to create boot data are missing. The system file for the memory loader is not installed. Install the file again. GP-Pro EX Reference Manual - [Transfer - Transferring Project Files from Display Unit to Computer (or to Another Display Unit)]
Failed to create the backup file. The probable causes are that the free space in the CF card is insufficient, the file cannot be accessed, or the project file is corrupt. Check the destination again.
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This model is not supported. The selected project is for a model which does not support the memory loader tool. Check the model of the project file. GP-Pro EX Reference Manual - [Supported Features]
Failed to read the backup file. The probable causes are that the backup file is corrupt, or the file requires certain access rights. Check the access rights for the backup file. GP-Pro EX Reference Manual - [Secure Transfer with Passwords]
Failed to reserve memory. The PC memory may be insufficient. Close the other applications that are running.
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Invalid backup file. The selected file is not a backup file. Select a valid file.
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The system cannot find the path specified. The specified pathname does not exist or is invalid.
Specify an existing, valid pathname.
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Errors displayed when data is transferred with modem
Error Message
Cause and Solution
Reference
Unable to transfer by modem. I/O drivers are different.
Transfer by modem failed because the type or version of the I/O driver did not match. Download a correct I/O driver by using USB or LAN. Download a correct runtime system or protocol by using USB or LAN.
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Unable to transfer by modem. Run time system are different.
Transfer by modem failed because the version of the runtime system or protocol did not match, or because the protocol type is different.
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Unable to transfer. Target types are different.
The type of Fonts which is registered did not match. Download a correct runtime system or protocol by using USB or LAN.
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Unable to transfer by modem. Project or editor versions are different.
The type or the edit version of the project did not match. Download a correct runtime system or protocol by using USB or LAN.
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Errors displayed with LT3000 Series
Error Message
Cause and Solution
Reference
ID on I/O board does not match.
The I/O board cannot be normally recognized. The I/O board may have a fault.
Turn ON the power switch again, and execute forced-transfer of the project file.
If this same error persists, the I/O board may have a fault. Please contact your local distributor.
GP-Pro EX Reference Manual - [Forcing the transfer of project files]
Failed to transfer firmware to I/O board Use forced transfer method.
The I/O board firmware file is damaged. The I/O board firmware cannot be normally transferred to the I/O board flash memory.
Execute forced-transfer of a project file. If this same error persists, the I/O board may have a fault. Please contact your local distributor.

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