Notice Important Notice

Notification to customers using SP5000 Series with a combination of Open Box and Advanced Display

Posted: May 22, 2017
Thank you very much for your continuous use of Pro-face products. We have confirmed the following symptoms on SP5000 series with a combination of Open Box and Advanced Display. The symptom and corrective measures for this problem are indicated below. We sincerely apologize for any inconvenience this may cause you.

Symptom Description

The following symptoms might occur:

  1. Symptom 1: When touching the top edge of the screen, the bottom edge is operated.
  2. Symptom 2: When touching the left edge of the screen, the right edge is operated.

Products and Versions Affected

SP5000 Series Box module
Product Series SP5000 Series Open Box
Model Name SP-5B40
Model Number PFXSP5B40

Programmable HMI: SP5000 Series Display Modules
Product Series SP5000 Series Advanced Display
Model Names SP-5600WA, SP-5500WA, SP-5400WA
Model Numbers PFXSP5600WAD, PFXSP5500WAD, PFXSP5400WAD


Please download SP5000 Series Advanced Display Firmware Ver. 1.35 from the below link and run it on your unit. Affected firmware version, way to confirm the version and detailed update procedure are described in the download page as well.

→ SP5000 Series Advanced Display Firmware (Ver. 1.35)


If you have any questions, please contact Technical Support.