Notification to customers using SP5000 Series with a combination of Open Box and Advanced Display
The following symptoms might occur:
- Symptom 1: When touching the top edge of the screen, the bottom edge is operated.
- Symptom 2: When touching the left edge of the screen, the right edge is operated.
Products and Versions AffectedSP5000 Series Box module
|Product Series||SP5000 Series Open Box|
Programmable HMI: SP5000 Series Display Modules
|Product Series||SP5000 Series Advanced Display|
|Model Names||SP-5600WA, SP-5500WA, SP-5400WA|
|Model Numbers||PFXSP5600WAD, PFXSP5500WAD, PFXSP5400WAD|
Please download SP5000 Series Advanced Display Firmware Ver. 1.35 from the below link and run it on your unit. Affected firmware version, way to confirm the version and detailed update procedure are described in the download page as well.
→ SP5000 Series Advanced Display Firmware (Ver. 1.35)
If you have any questions, please contact Technical Support.