T.5.10 USB-Serial (RS-232C)
conversion cable is not recognized
Is the project file created by GP-Pro EX
Version 1.10 or later transferred to the Display?
Cause
To use a USB-Serial (RS-232C) conversion cable, you need to
transfer a project file created by GP-Pro EX Ver.1.10 or later
(same applies to the version of the transfer tool) to the GP3000
Series.
Solution
Select [Transfer Setting], and set [Transfer
System] to [Forced]. See the following to transfer the project
file.
34.11.1 Transfer
Settings Guide
Transfer the project file created by GP-Pro
EX Ver.1.10 or later before connecting the cable.
Does the Display recognize the USB-Serial
(RS-232C) conversion cable?
Cause
The Display may not have recognized the USB-Serial (RS-232C)
conversion cable.
Solution
Correct the problem according to the following procedure:
-
In offline mode, from [Peripheral Settings] select [USB].
Connecting the USB-Serial (RS-232C) conversion cable displays the
USB information. Check the following:
-
If the USB information does not appear on the
Display, the USB interface of the Display may have a problem.
Please contact the Pro-face customer care center.
T.11.2 Telephone
Contact
Is the USB-Serial (RS-232C) conversion cable
directly connected to the Display?
Cause
If the cable is directly connected to the Display, it may not be
the cable that Pro-face recommends, or the modem settings may be
incorrect. If the USB-Serial (RS-232C) conversion cable is
connected to the USB hub, electric power from the USB hub may not
have been sufficient.
Solution
Correct the problem according to the following procedure:
-
Visit the Otasuke Pro support site and check if
your USB-Serial (RS-232C) conversion cable is recommended by
Pro-face.http://www.pro-face.com/otasuke/
-
Check the following.
T.2.6 Cannot use modem
for transferring
-
When the USB-Serial (RS-232C)
conversion cable is not directly connected to the Display
-
Connect the USB-Serial (RS-232C) conversion cable
directly to the Display. If the USB-Serial (RS-232C) conversion
cable is properly recognized, electric power from the USB hub may
not have been sufficient. Use the powered USB hub and supply
sufficient electric power. Also, check if the powered USB hub
complies with the Universal Serial Bus 1.1 or later.
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