T.3.4 The Display does not turn ON (The
initial screen is not displayed. The screen remains black.)
Is the
status LED turned OFF or does it illuminate in orange?
Cause
The backlight burnout detection function is activated because
the backlight is nearly burnt out. Or, the power supply voltage
supplied to the display unit is low.
Solution
Measure the power supply voltage of each
display unit and adjust it to the value within the Rated Voltage
range specified in the manual or the Installation Guide. If there
is no improvement, please contact the Pro-face customer care
center.
 T.11.2 Telephone Contact
Replace the backlight. If there is no
improvement, please contact the Pro-face customer care center. If
the status LED flashes orange even well after your purchase, please
contact the Pro-face customer care center.
T.11.2 Telephone Contact
-
The backlight burnout detection function
monitors the current consumed by the display unit. Depending on the
failure type of the backlight, burnout may not be detected, or may
be detected earlier than complete burnout. If this problem occurs
soon after purchase, the display unit may be faulty. Please contact
the Pro-face customer care center.
T.11.2 Telephone
Contact
Error message "RAAA005 The specified initial
screen number does not exist" was displayed.
Cause
The screen number of the screen initially displayed at startup
(initial screen) may be wrong and a different screen may be
displayed.
Solution
Confirm the setting of the initial screen number. For the
procedure to change the setting, see the following section.
M.2.5 Setting the
number of the screen that is initially displayed after the power is
turned ON
Can the Display Unit enter offline mode?
Cause
If the switches do not respond properly even after the
self-diagnosis in offline mode, the display unit may be faulty.
Solution
Conduct the self-diagnosis of the display
unit in offline mode to determine whether the problem is in the
display unit or not.
-
Correct an analog touch panel. (Setup calibration)
For the setting procedure, see the following.
M.8.2 Calibration
Touch Panel
-
Select the [Check Touch Panel] option and check
that the touched area lights up properly. For the checking
procedure, see the following.
M.8.1 Touch
Panel Check
-
If the phenomenon continues after steps (1) and
(2), the display unit may be faulty. Please contact the Pro-face
customer care center.
T.11.2 Telephone
Contact
-
When the display unit cannot enter
offline mode
When the display unit cannot enter offline
mode, try the following measures.
-
The system menu
used to enter offline mode may be set not to be displayed. If the
system menu does not appear, select [Menu and Error Settings] in
[Display Unit] with GP-Pro EX and set the option for [Show System
Menu] to show the system menu, and then transfer the project file
again.
5.3.2.3
Display Unit [Display] - Menu and Error Settings
If the display unit can enter offline mode after the project file
is transferred, follow the steps for when the display unit can
enter offline mode above.
-
When the user memory is initialized, all
data other than the system data (OS, runtime, and driver) and the
clock setting data is erased. Be sure to back up the data before
starting the initialization.
-
If the display unit cannot enter offline mode even
after step (1), the display unit may be faulty. Please contact the
Pro-face customer care center.
T.11.2 Telephone
Contact
Is data to turn OFF the display/backlight
written in the address of the system area?
Cause
Data to turn OFF the display or backlight may be written in the
address of the system area.
Solution
Check if data to turn OFF the display*1 or backlight*2 is
written in the address of the system area.
|
