Error No.
|
Error Message
|
Cause
|
Solution
|
RFAA001
|
Server refused connection.
|
User authentification has failed three
times.
Connection will be terminated.
|
Retry, starting from making a connection.
|
RFAA002
|
Failed to save Remote Viewer data
|
A: Insufficient space in destination disk.
B: No access right.
C: File is locked
D: Hardware trouble.
|
A: Confirm disk space.
B: Check access right to the destination
folder.
C: Check if other application (includes
GP-Viewer EX) is using the specified file.
D: Check the hardware.
|
RFAA003
|
Cannot create a temporary file.
|
A: Insufficient system disk space.
B: No access right to the temporary folder.
C: Hardware trouble.
|
A: Check system disk space.
B: Check access right of the folder that
Environment Variable TMP specifies.
C: Check the hardware.
|
RFAA004
|
Network is not available.
|
A: Invalid settings in TCP/IP.
B: Disabled network adapter.
C: Cable disconnection.
|
A: Check the TCP/IP protocol and settings.
B: Check if the network adapter is properly
equipped and enabled.
C: Check the cables used to connect the
LAN.
|
RFAA005
|
Cannot find the address.
Failed to connect to the specified server.
|
Specified IP address may be invalid or DNS
cannot comprehend.
|
Please confirm IP address and/or server name
with your network administrator.
|
RFAA006
|
Authentification failed. Enter again.
|
A: User ID or Password is invalid
B: GP-Viewer cannot be used by the specified
user because of an insufficient security level.
|
A: Enter a valid user ID and password.
B: Enter a user ID and password that enables
using GP-Viewer.
If there are no security issues, you can either
disable GP-Viewer EX security on the server, or reduce the security
level.
|
RFAA007
|
Cannot open the Remote Viewer settings
file.
File name:
|
A: No file.
B: No access right.
C: Hardware trouble.
|
A: Confirm if the file exists.
B: Check access right to the file.
C: Check the hardware.
|
RFAA008
|
Failed to read the specified file.
File name:
|
A: The specified file is not the GP-Viewer
configuration file.
B: Unsupported file.
C: File is currupt.
|
Please confirm the specified file.
|
RFAA009
|
Failed to write to the Remote Viewer settings
file.
File name:
|
A: Insufficient space in destination disk.
B: No access rights.
C: Hardware trouble.
|
A: Confirm disk space.
B: Confirm the writing authority.
C: Check the hardware.
|
RFAA010
|
Cannot access file:
(File name :
|
File may not exist or may be corrupt.
|
Some files are missing in order to launch
GP-Viewer EX.
Installation update is required.
|
RFAA011
|
Unable to create a folder ( **** ) for screen
captures.
(Folder name :
|
A: No access rights
B: Hardware problems
|
Check access rights to the destination
folder.
|
RFAA012
|
Failed to capture the screen.
|
A: Insufficient memory
B: Other operation has higher priority
|
Please run screen capture again.
|
RFAA013
|
Unable to open the screen capture file.
File: ****
|
GP-Viewer creates .JPG files when capturing
screens. GP-Viewer uses a third-party application to browse this
types of file.
This error occurs when the application failed
to start.
|
Check if other applications such as Internet
Explorer can open .JPG files properly.
Using applications such as Internet Explorer,
try browsing the files identified in the error message
|
RFAA014
|
Failed to save the screen capture.
File ****
|
A: Insufficient space in destination disk.
B: No access rights.
C: Hardware trouble.
|
A: Confirm disk space.
B: Confirm the writing authority.
C: Check the hardware.
|
RFAA015
|
Communication error.
Details: ****
|
Unable to communicate with the server.
|
Refer to the error details and follow the
instructions. If the server is operating, check for network
problems.
|
RFAA016
|
Unable to load file.
File: ****
|
A: File is corrupt
B: Improper installation of GP-Viewer EX
|
Please uninstall then re-install GP-Viewer
EX.
|
RFAA017
|
Failed to execute due to a communication
error.
Details: ****
|
Server operating system version is
unsupported.
|
Refer to the error details and follow the
instructions. If the server is operating, check for network
problems.
|
RFAA018
|
Communication line disconnected.
|
A: Cable disconnected
B: Network equipment failure
C: Server is off.
D: Tried to get data from USB storage. However,
USB storage is not available.
|
A to C
Verify the network environment.
D: Confirm whether USB storage is connected
correctly.
|
RFAA019
|
GP-Viewer EX Service is disabled on the
server.
Enable Remote Viewer in the server
settings.
|
GP-Viewer EX Service is disabled on the
server.
|
Enable Remote Viewer in the server
settings.
|
RFAA022
|
Unable to connect to server.
|
A: Server is not a GP-Viewer EX server.
B: Server is down. (Server is not running.)
C: Server uses a previous version of the
runtime.
D: Cable is disconnected.
E: Network failure.
F: Server is busy. GP-Viewer EX on another
machine is retrieving screen and storage data. G: Server is
busy.
GP-Viewer EX on another machine is updating
screen data on the server.
|
A: Check server IP address.
B: Check server power supply.
C: Check runtime version on the server.
D,E: Check the network.
F,G: Wait for server and the other application
to complete their communication and try again.
|
RFAA023
|
Unable to access CF Card.
|
A: CF Card is not inserted.
B: The cap of CF connector is open.
C: CF Card is unformatted
D: CF Card is corrupt.
|
Check CF Card memory status on the display unit
GP-Viewer EX are connecting to .
|
RFAA024
|
Unable to access USB memory.
|
A: USB memory is not inserted
B: USB memory is unformatted
C: USB memory is corrupt
|
Check USB memory status on the display unit
GP-Viewer EX are connecting to .
|
RFAA025
|
GP-Viewer EX is not supported by the
server.
|
Server operating system version is
unsupported.
|
Check if the model and runtime version are
compatible with GP-Viewer EX.
|
RFAA026
|
The specified folder does not exist on the
server.
Check external storage for the specified
folder.
|
Server operating system version is
unsupported.
|
Server operating system version is
unsupported.
|
RFAA027
|
Unable to access external storage.
|
A USB memory and a CF card arenÂft being
inserted.
|
Check USB memory or CF Card status on the
display unit you are connecting to .
|
RFAA028
|
Unable to save file from the server
|
A: No access right to the temporary folder or
save folder.
B: Insufficient space in destination disk.
C: The file path is too long
When GP-Viewer EX gets files from the server, it copies the server
folder or file structure.
As a result, the server file path is added to the computer
folder.
That path must not exceed 260 single-byte characters.
D: Hardware trouble.
|
A: Check the access rights.
B: Check available disk space.
C: Shorten the file path for the GP-Viewer EX
configuration file.
(The server file path cannot change. Shorten the path on the
computer.)
D: Check the hardware.
|
RFAA029
|
No reply from server.
|
A: The IP address of the server mistakes
it.
B: Cable disconnected
C: Server is off. (Server is not running.)
D: Server is not a GP-Viewer EX server.
E: The transfer port number mistakes it. (It
doesnÂft fit a server.)
|
A: Confirm the server IP address.
B: Check the network cable, equipment, and
peripherals.
|
RFAA030
|
Server connection error.
Unable to read files from the server.
|
Server operating system version is
unsupported.
|
Unable to read files from the server.
Reconnect to the server and retrieve all
files.
If recovery is not possible, upgrade GP-Viewer
EX, or uninstall then re-install GP-Viewer EX.
|
RFAA031
|
Unable to open file.
File name:
|
A: Manual is not installed.
B: The application required to display the
manual is not installed.
|
A: Check if the manual is available in the
specified folder.
B: Check if the application to display the
manual is installed.
|
RFAA032
|
Files successfully retrieved: **** . Files
failed to save: ****
(Number of files :
|
A: No access rights to the file.
B: The other Remote Viewer is using the
file.
C: File is in use by another application.
|
Check the contents of the message/cause.
|
RFAA033
|
Server operating system version is
unsupported.
Information: ****
|
Server operating system version is
unsupported.
|
Please upgrade GP-Viewer EX.
|
RFAA034
|
Failed to update due to a communication
error.
Details: ****
|
Unable to communicate with the server.
|
Refer to the error details and follow the
instructions. If the server is operating, check for network
problems.
|
RFAA035
|
A Place of a connection is the slave node of
ether-multilink. GP-Viewer EX canÂft be connected to the slave
node.
|
The slave node of ether-multlink isnÂft
supporting a GP-Viewer EX function.
|
The master node of ether-mulitlink is
supporting a GP-Viewer EX function. Examine a connection there.
|