GP-Pro Ex Reference Manual - T.7.1 Settings common to all Display models

T.7.1 Settings common to all Display models

When an error occurs, an error message appears on the bottom (or top) portion of the screen area.

For details about showing and hiding error messages, please refer to the following.
M.15.1 System Menu - Offline, CF/USB, Error, Reset

The following describes the cause of errors and their solution.

Errors displayed when communication fails

The following error messages are displayed when there is a problem in the communication with the connected device.

The following error messages are common to all drivers (device/PLC types). For the specific errors of each device/PLC types, please refer to "GP-Pro EX Device/PLC Connection Manual".
When using multiple drivers, the first 2 letters of the error number may display "RH", "RJ", "RK", or "RM".

Error No.	Error Message	Cause	Solution
RHxx006	(Driver Name):(Port Name) Received data has been parity error	An error occurred due to a lack of receiving data. The cause could be the noise or loose connection.	Please check the noise suppression and connector's insertion. If Memory-Link method is used, please check if the Data Length/Parity Bit of host side and the display side have the same settings.
RHxx007	(Node Name):(Port Name) Received data has been framing error
RHxx008	(Driver Name): This machine does not have any Ethernet interface	An error occurred when a Ethernet driver is selected in GP-Pro EX as the [Device/PLC], but the project is transferred to a display model which cannot use Ethernet.	Please check if the display unit supports Ethernet. If it does, please check if the Display Type settings in the GP-Pro EX editor are correct.
RHxx009	(Driver Name):(Port Name) Cannot use the port	An error occurred when two or more driver types are selected to an identical COM port.	Please check the port settings in GP-Pro EX's [Device/PLC].
RHxx010	(Driver Name): TCP port number ***** is overlapped, or it is not completed to close the last TCP connection	TCP port number of the display unit side is overlapped, or the device/PLC is reset during communication.	(1) Check that the UDP port number in [Ethernet settings] does not overlapp with the UDP port number in [Communication Settings]. If the UDP port number is overlapped, allocate a different port number. (2) Reset the display unit.
RHxx011	(Driver Name): Connection was closed	An error occurred in the connection environment during communication.	Please check if the network environment is normal. Please specify the cause via procedures such as directly connecting PC, display unit and device/PLC, and then checking if IP address is recognized via PING command.
RHxx012	(Driver Name): UDP Port number is overlapped	An error occurred when UDP port number of touch panel side is overlapped.	Check that the UDP port number in [Ethernet settings] does not overlapp with the UDP port number in [Communication Settings]. If the UDP port number is overlapped, allocate a different port number.
RHxx013	(Driver Name): COM1: The 9th pin has not been set to VCC (5V Power Supply). Please check your cable or connected equipment.	9th pin of COM1 is connected as RI input. (For example, set to use Isolation Unit (RS-232C Type))	Please designate [RI] in [RI/VCC] settings of GP-Pro EX's [Device/PLC].
RHxx033	(Node Name): Error has been responded for initial communication command (Error Code: (Decimal)[(Hex)])	Device/PLC is returning an error code on a communication request from the display unit.	Please check the device/PLC manual for details on receive error codes.
RHxx034	(Node Name): Error has been responded for device read command (Error Code: (Decimal)[(Hex)])	Device/PLC is returning an error code on a read request from the display unit.
RHxx035	(Node Name): Error has been responded for device write command (Error Code: (Decimal)[(Hex)])	Device/PLC is returning an error code on a write request from the display unit.
RHxx036	(Node Name): Error has been responded for device read command (Error Code: (Decimal)[(Hex)] There are out of range devices)	Device/PLC cannot recognize the Read request of the address set via the display unit side, and return the error code. It might be set to request the address which is out of PLC address range on the display unit side.	(1) Please check the manual of device/PLC in use for the detail of receiving error codes. (2) Please check if the address set is within the device/PLC device address range in use.^*1
RHxx037	(Node Name): Error has been responded for device write command (Error Code: (Decimal)[(Hex)] There are out of range devices)	Device/PLC cannot recognize the Write request of the address set on the display unit side, and return the error code. It might be set to request the address which is out of PLC address range on the display unit side.
RHxx038	(Node Name): Error has been responded for device read command (Error Code: (Decimal)[(Hex)] There are write only devices)	Device/PLC cannot recognize the Read request of the address set via the display unit side, and return the error code. It might be set to request the write only address of device/PLC on the display unit side.	(1) Please check the manual of device/PLC in use for the detail of receiving error codes. (2) Please check if the address is set to read the write only address. ^*1 If Parts that perform reading operation such as Lamps and Data Display are used, please set to a read-only address.
RHxx039	(Node Name): Error has been responded for device write command (Error Code: (Decimal)[(Hex)] There are read only devices)	Device/PLC cannot recognize the Write request of the address set on the display unit side, and return the error code. It might be set to request the read only address of device/PLC on the display unit side.	(1) Please check the manual of device/PLC in use for the detail of receiving error codes. (2) Please check if the address is set to write to the read-only address. ^*1 If Parts that perform writing operations, such as Switches, Data Displays (Allow Input), Trigger Actions or D-scripts, are used, please change to read/write address.
RHxx040	(Node Name): Illegal response for initial communication command	An error occurred on device/PLC side	Please check that the communication settings or the connected device settings are specified properly.
RHxx041	(Node Name): Illegal response for device read command
RHxx042	(Node Name): Illegal response for device write command
RHxx043	Checksum error response for initial communication command
RHxx044	(Node Name): Checksum error response for device read command
RHxx045	(Node Name): Checksum error response for device write command	An error occurred on device/PLC side	Please check that the communication settings or the connected device settings are specified properly.
RHxx049	(Node Name): Unknown devices exist in read devices	Wrong device and address are created via Indirect Address Designation.	Please check if settings of Indirect Address Designation are within the recognizable address range.
RHxx050	(Node Name): Unknown devices exist in write devices
RHxx051	(Node Name): Out of range devices exist in read devices (Address: (Device Address))	In the Data Display (Text Display) or D-script (memcpy or memset), area from the start address to the end address is not within the address range.	Please check if the settings which is across multiple addresses, such as Data Display (Text Display) or D-script, are within the address range.^*1
RHxx052	(Node Name): Out of range devices exist in write devices (Address: (Device Address))
RHxx053	(Node Name): You cannot read the write only device (Address: (Device Address))	The Protocol driver detected read-out of the write only device, or write-in of the read only device	(1) Please check the manual of device/PLC in use for the detail of receiving error codes. (2) Please check if the address is set to read the write only address. If Parts that perform reading operation such as Lamps and Data Display are used, please set the read address.
RHxx054	(Node Name): You cannot write the read only device (Address: (Device Address))
RHxx065	(Node Name): TCP connection open error (IP Address: (IP Address))	IP address and port number of device/PLC are not recognized. The cause could be that the power of HUB or device/PLC is not ON, or cable is unplugged.	(1) Please check the settings of IP address and Port number on display unit side and device/PLC side. (2) Please check if the network environment is normal. Please specify the cause via procedures such as directly connecting PC, display unit and device/PLC, and then checking if IP address is recognized via PING command.
RHxx066	(Node Name): UDP target not found (IP Address: (IP Address))
RHxx067	(Node Name): Response timed out for initial communication command	The causes could be the following: The communication settings are not the same between display unit and PLC. Wiring has problems such as a wrong wire connection or loose connection. Selection of device/PLC is wrong. The power of device/PLC is not ON, or it is reset.	(1) Please check if the communication settings of display unit side and device/PLC side are the same. Please refer to "GP-Pro EX Device/PLC Connection Manual" for the details. (2) Please reconfirm the wiring. Please check the cable and connector's insertion. About wire connection, please refer to "GP-Pro EX Device/PLC Connection Manual" for the details. When using COM 2, please check if Online Adaptor (CA4-ADPONL-01) is connected. (3) Please reconfirm the GP-Pro EX [Device/PLC Settings].
RHxx068	(Node Name): Response timed out for device read command
RHxx069	(Node Name): Response timed out for device write command
RHxx070	(Node Name): The cable has been disconnected or the target has been powered off	The command cannot be sent due to the cause that the device/PLC power is not ON or cable is unplugged, etc.	(1) Transferring to GP31 series using GP30 series. Check if the Display Type settings match the display model in use. (2) Please check if the device/PLC power is ON. (3) Please check if the cable wiring is correct, and if cable is connected properly.
RHxx071	(Node Name): The extend unit (Unit Name) is not implemented	The Expansion Unit is not recognized.	Please check if the Expansion Unit is correctly attached.
RHxx072	(Node Name): Illegal read request because this device has been off scan	A read request was made through sampling, extended D-script, Pro-Server EX, to the device in off-scan mode.	A read request was made through sampling, extended D-script, Pro-Server EX, to the device for which communication scan has been stopped. Turn OFF the appropriate bit ^*2 between LS9550 and LS9559 and start the communication scan of the connected device. 7.3 Disconnecting Multiple Connected Devices/PLCs
RHxx073	(Node Name): Illegal write request because this device has been off scan	A write request was made through a script, a touch, Pro-Server EX, to the device in off-scan mode.	A write request was made through a switch, D-script, extended D-script, Pro-Server EX, to the device for which communication scan has been stopped. Turn OFF the appropriate bit^*2 between LS9550 and LS9559 and start the communication scan of the connected device. 7.3 Disconnecting Multiple Connected Devices/PLCs
RHxx084	(Node Name): Too many requests to write. The request was ignored.	A write operation was continued at timing which exceeds the processing speed of the communication driver. Example) When a write operation to a connected device set up with a baud rate of 9600 is continued according to the update timing of the tag scan counter.	Check if a D-script or other setting has been specified which continues writing at fast speed. This error may occur when writing to a device which communicates at a low speed such as 9600 bps is continued with a D-script using a bit which turns ON/OFF at fast speed (such as the LS9400 tag scan counter).
RHxx085	(Node Name): Too many requests to read. The request was ignored.	A read operation was continued at timing which exceeds the processing speed of the communication driver. Example) When a read operation from a connected device set up with a baud rate of 9600 is continued according to the update timing of the tag scan counter.	Check if a D-script or other setting has been specified which continues reading at fast speed. This error may occur when reading from a device which communicates at a low speed such as 9600 bps is continued with a D-script using a bit which turns ON/OFF at fast speed (such as the LS9400 tag scan counter).
RHxx088	COM1: The station number of Multilink function duplicates that of another device	The station number of Multilink function duplicates that of another device.	Verify the station number and re-set it so it does not duplicate.
RHxx089	COM1: The address of the Multilink communication information is different from the other station	The address of the Multilink communication information is different from the other station	Set the Multilink communication information address to the same address on the Multilink Network.
RHxx090	Response timed out from external device	Multilink communication surveillance timeout lapsed (60 seconds).	Verify network.
RHxx091	COM1: Checksum error response for Multilink command	Checksum error occurs.	Verify communication settings.
RHxx092	COM1: Failed to update the Multilink communication information	Failed to update the Multilink communication information	Verify Multilink communication information and communication settings

^*1If the error occurred in all screens, please check the addresses set via functions which operate in all screens, such as System Data Area, Alarm, Global D-script, Global Window and Sampling (Historical Trend Graph). To check the addresses, from [System Settings Window] in GP-Pro EX, select [Peripheral List] and see [List of Device/PLC Management Addresses].

5.3.13 System Settings [Peripheral List] Settings Guide

If the error occurred in specific screens, please check the addresses via functions which operate in specific screens.

^*2The setting range of the bit addresses for controlling running and stopping communication scans are internal device addresses LS9550 to LS9557. Each device/ PLC address starting from Bit 0 is assigned sequentially to each driver's device/PLC starting from the first unit.

Example, you can set the bit addresses of LS9550 to control communication scans for units 1 to 16 in Driver1.
LS9550

Bit 0: Scans ON/OFF Driver1's first PLC.
Stops the scan (scans OFF) of Driver1's first PLC by turning ON Bit 0. Turn OFF Bit 0 to resume the scan.
You cannot stop the communication scan of a device specified with the System Area Start Address. However, if you are not using the System Data Area, you can stop the communication scan.

5.3.6 System Settings [Display Unit] - [System Area] Settings Guide
You can set the LS area addresses with 32 bits on some devices/PLCs. In this case, the bottom 16 bits are used for bit addresses controlling the communication scan.
When you turn OFF the communication scan, the displayed part's data will remain. However, if you change screens and then display the screen again, the part's data will not be displayed.

Errors starting with RAAA (Application errors)

Error No.

Error Message

Cause and Solution

Reference

RAAA001

No project data exists. (Transfer a project.)

No project file exists.

Transfer a project.

34.2.1 USB Transfer - Transferring from Computer to Display Unit (Send)

34.3.1 Transfer - Transferring from Computer to Display Unit (Send)

RAAA002

The project data size exceeds the capacity.

The project data size exceeds the maximum capacity^*. Or, the number of screens exceeds 16,000 files. Reference the GP-Pro EX Project Information, and make sure it does not exceed the general capacity.

* The maximum capacity of the project data size varies depending on the Display model. (Example: 8 MB for GP-3500T).

3.6 Viewing Project Information

RAAA003

The project data is invalid. (Transfer the project again.)

There is an error in the project file.

Transfer the project again.

34.2.1 USB Transfer - Transferring from Computer to Display Unit (Send)

34.3.1 Transfer - Transferring from Computer to Display Unit (Send)

RAAA004

The system screen is invalid. (Execute forced transfer.)

The system screen does not exist or is invalid.

Force a transfer.

34.11.1 Transfer Settings Guide

RAAA005

The specified initial screen number does not exist.

The screen cannot display because the screen number designated in the Initial Screen Settings does not exist in the project. Change the initial screen number or add the screen. The screen number designated in the parentheses is displayed.

5.3.2.2 Display Unit [Display] - Display Settings

RAAA006

Project contains unsupported functions and cannot be displayed.

The current model includes functions which the runtime program cannot recognize. Please remove the unsupported function and transfer again.

The editor and runtime versions may not match. Update the runtime version.

—

RAAA007

The no. of parts in the screen exceeds the limit. (MAX 384)

There are more than 384 parts set on a single screen.

The number of parts exceeds the limit during a screen change or when opening a window. Make sure to set parts within the permitted range.

3.8.1 Restrictions for Screen Display

RAAA008

The font ( **** ) does not exist. (Transfer the font with the project.)

The font you are trying to display does not exist in the system. Download the font into the system.

The following table shows the font names.

Japanese Standard

English Standard

Korean Standard

Chinese (Simplified Character) Standard

Chinese (Traditional Character) Standard

Japanese Stroke

English Stroke

Korean Stroke

Chinese (Simplified Character) Stroke

Chinese (Traditional Character) Stroke

Cyrillic Alphabet Stroke

Thai Stroke

6.5 Font Settings Guide

RAAA010

The CF card has not been inserted, or the CF card hatch is open.

The CF card cannot be accessed. Check if the CF card is inserted or if the CF hatch can close. Insert the CF card and close the hatch.

GP3000 Series Hardware Manual

RAAA011

Failed to start from the CF card.

Regardless of whether DIP SW1 is ON, the necessary file does not exist to start from the CF card. Or the necessary file may have an error. Copy the startup project to the CF card again.

If the access to the CF card has been disabled intentionally, check the following. Previous settings may still remain.

Select [Display Unit] - [Operation Settings] - [Memory Card Settings] and check the [Screen Capture] settings.
Select [Common Settings] - [Sampling] and check [Display/Save in CSV] for each registered sampling.
CF file write function of the D-Script
Select [Common Settings] - [Operation Log Settings] and check the settings.

—

RAAA012

The project data contains functions that are not supported by this model.

When running on display unit:

The current model includes functions which the runtime program cannot recognize. Change to a model that supports the feature or remove it.

Please refer to the following for supported features.

1.5 Supported Features

When running simulation:

Simulation does not support all features. You can only simulate supported features.

Please refer to the following for unsupported features.

33.7.1 Restrictions on Simulation

RAAA013

USB storage location not found.

The USB storage device cannot be accessed due to the poor connection or recognition problem. Check if the USB storage device is connected. If connected, disconnect and then reconnect the USB storage device.

RAAA014

Failed to start from USB storage.

The file required for startup from the USB storage device does not exist. Or the necessary file may have an error.

Check that the startup file "boot.cfg" and the "pj001" folder are located directly under the USB storage.

RAAA015

Unable to go off-line.

Offline mode files do not exist, or are damaged. Please run a forced transfer.

RAAA016

Bitmap font unavailable. (Please transfer a project with this font.)

You are using a font that is not registered in the [Image Font] settings. Add fonts used in the project, and transfer again.

RAAA017

Unable to use CF card. Its capacity level is unsupported.

External storage has been formatted in a format not supported. If external storage with capacity over 2GB has been formatted as FAT16, reformat as FAT32.

RAAA018

Unable to use USB storage. Its capacity level is unsupported.

RAAA019

Because the image font is set, it is not possible to display it.

When using [Synchronize with Text Table], the Data Display (Text Display) cannot use image fonts. Please change to Standard Font or Stroke Font.

RAAA050

Clock Setting Error

When changing the clock data, the data write to the clock IC failed.

The IC chip may be broken.

Set up value is invalid as clock data. Please specify proper clock data.

RAAA051

Low battery

Due to low voltage of the backup battery, data in the backup memory (SRAM) is erased, and the clock data is not saved.

Supply enough power to the display unit and set the clock data again. The battery requires 24 hours of charging to reach a level that allows backup operation, and about 96 hours (4 days) to be fully charged.

GP3000 Series Hardware Manual

RAAA052

There is a problem with the hardware.

(****) indicates where the problem is in the Display.

For example, when an error occurred with the LAN port, "LAN" is displayed. This may be caused by a fault in the display unit. Please contact the Pro-face customer care center.

—

RAAA060

Failed to save backup data

Failed to save backup data to internal memory. Please run back up again. If this occurs frequently, the maximum possible number of saves to internal memory may have been exceeded, or the unit is damaged. Please contact the Pro-face customer care center.

RAAA061

Failed to read backup data

There is a problem with the backup data saved to internal memory. Previously, while saving the backup the power may have been disconnected. Please run back up again. If this occurs even though the backup is run again, the maximum possible number of saves to internal memory may have been exceeded, or the unit is damaged. Please contact the Pro-face customer care center.

RAAA062

Unable to use backup data

Unable to save or read backup data in internal memory. The maximum possible number of saves to internal memory may have been exceeded, or the unit is damaged. Please contact the Pro-face customer care center.

RAAA063

Failed to get clock data

Device/PLC is not supporting updating the clock. Please check if the device/PLC supports clock updates.

5.4.1 Common - Clock Update Settings

RAAA100

The system start device address is incorrect.

The system device start address is not set correctly or has an error.

Set the correct address while in offline mode, or transfer a project.

5.3.6 System Settings [Display Unit] - [System Area] Settings Guide

RAAA102

Failed to read from the Device/PLC.

Failed to read from the device/PLC.

Confirm the connection status, such as whether the communication cable is disconnected, etc.

The part name is entered in the parentheses.

GP3000 Series Hardware Manual

RAAA103

The specified address is incorrect.

The designated address is incorrect. Make sure to set the correct address. The part name is entered in the parentheses.

—

RAAA110

Remote PC Access error. Unable to recover.

An internal initialization error or system error occurred.

Restart the display unit, or review the screen settings.

M.15.1 System Menu - Offline, CF Startup, Error, Reset

RAAA111

Unable to certify Remote PC Access server.

The password is invalid.

Check if the password matches the password specified on the Server PC.

36.3 Display or Operate a Computer from the Display Unit

RAAA112

Failed to connect to Remote PC Access server.

No Server PC is found. Or failed to connect to the server.

Check if the IP address matches with that for the Server PC.

Check if the Server PC is active.

Check the settings on the Server PC.

Check if the Server PC Firewall is enabled.

RAAA113

Connecting to Remote PC Access server.

The previous disconnection process is not completed.

Wait for a while (75 seconds maximum), and then retry connecting to the server.

—

RAAA114

Missing Remote PC Access license key code. Enter key code in offline mode.

With GP-Pro EX, the RPA function key code has not been set up. Enter an RPA key code in offline mode.

M.5.3 Setting up GP-Viewer EX or Remote PC Access License

RAAA115

PC input is restricted.

[Touch Input Inhibition] is set in the RPA window display. Disable the setting of [Touch Input Inhibition].

36.4.1 Remote PC Access Window Display Setting Guide

RAAA120

D-Script Error (The specified function does not exist or the function has an error.)

The function called in the D-Script does not exist. Or there is an error in the function. Check the command format.

22.11 Built-In Function (Instruction) / Conditional Expressions

RAAA121

D-Script Error (These functions are nested to 10 levels or more.)

Functions in the D-Script are nested to 10 levels or more.

Reduce the levels in the "if" and "loop" structures.

* A nesting level is when function A calls function B, and then again when function B calls function C (function calling level).

22.11.10.3 loop - endloop

RAAA122

D-Script Error (An expression exists, that is not supported by this version.)

An incompatible function was found in the project's D-Script. Update the runtime version.

—

RAAA123

D-Script Error (The SIO operation function is used in a condition where no Device/PLC has been set.)

SIO Operation functions are used in a D-Script while the device/PLC settings are not set. Configure the device/PLC settings.

5.3.17 System Settings [Script I/O] Settings Guide

RAAA124

The D-Script has an error.

There is an error in the used D-Script. Check the command format.

22.11 Built-In Function (Instruction) / Conditional Expressions

RAAA130

Global D-Script Error. (The Total Number of Global D-Scripts exceeds the maximum of 32.)

The total number of Global D-Scripts exceeds the limit. The maximum number of Global D-Scripts available is 32 (each function also counts as one script).

22.10.1 D-Script/Global D-Script Restrictions

RAAA131

Global D-Script Error.
(The total number of devices exceeds the maximum of 255.)

The total of all devices in the Global D-Script exceeds the limit of 255 devices. Reduce the number of used devices by using the Memory Operation function, etc.

RAAA132

Global D-Script Error (The specified function does not exist or the function has an error.)

The function called in the Global D-Script does not exist. Or there is an error in the function. Check the command format.

22.11 Built-In Function (Instruction) / Conditional Expressions

RAAA133

Global D-Script Error (These functions are nested to 10 levels or more.)

Functions in the Global D-Script are nested to 10 levels or more.

Reduce the levels in the "if" and "loop" structures.

* A nesting level is when function A calls function B, and then again when function B calls function C (function calling level).

22.11.10.3 loop - endloop

RAAA134

Global D-Script Error (An expression exists, that is not supported by this version.)

An incompatible function was found in the project's Global D-Script. Update the runtime version.

—

RAAA135

Global D-Script Error (The SIO operation function is used in a condition where no Device/PLC has been set.)

SIO Operation functions are used in a Global D-Script while the device/PLC settings are not set. Configure the device/PLC settings.

5.3.17 System Settings [Script I/O] Settings Guide

RAAA136

The Global D-script has an error.

There is an error in the used Global D-Script. Check the command format.

22.11 Built-In Function (Instruction) / Conditional Expressions

RAAA140

Extended D-Script Error (The total number of functions exceeds the max of 255.)

The total number of Extended Scripts exceeds the limit. The maximum number of Extended Scripts is 255.

Reduce the number of scripts by combining two scripts into one, etc.

22.10.2 Extended Script Restrictions

RAAA141

Extended D-Script Error (The specified function does not exist or the function has an error.)

A function called in the Extended Script does not exist. Or there is an error in the function. Check the command format.

22.11 Built-In Function (Instruction) / Conditional Expressions

RAAA142

Extended D-Script Error (These functions are nested to 10 levels or more.)

Functions in the Extended Script are nested to 10 levels or more.

Reduce the levels in the "if" and "loop" structures.

* A nesting level is when function A calls function B, and then again when function B calls function C (function calling level).

22.11.10.3 loop - endloop

RAAA143

Extended D-Script Error (An expression exists, that is not supported by this version.)

An incompatible function was found in the project's Extended Script. Update the runtime version.

—

RAAA144

Extended D-Script Error (The SIO operation function is used in a condition where no Device/PLC has been set.)

SIO Operation functions are used in a Extended Script while the device/PLC settings are not set. Configure the device/PLC settings.

5.3.17 System Settings [Script I/O] Settings Guide

RAAA145

The Extended D-Script has an error.

There is an error in the used Extended Script. Check the command format.

22.11 Built-In Function (Instruction) / Conditional Expressions

RAAA150

Incorrect password.

The security feature's password input is incorrect. Confirm that the input is correct (upper-case/lower-case letters, and so on) and enter the password again.