Pro-face America Technical Resources
 FAQs
 The touchscreen doesn't work.

Checklist:

1. Is the unit displaying a communication error? -> If so, go to Communication Issues
2. If all switches do not work: -> Go to Solution 1
3. If only special switches do not work: -> Go to Solution 2

Cause/Solution

Solution 1
Execute a Self Diagnosis.
First, Go to 3.[Self Diagnosis] in the GP Offline menu -> 3.[Touch Panel].
Touch the area where the touch isn't working and see if the screen inverts to white in that area.


If it doesn't invert to white Self Diagnosis is not possible. -> A
If it inverts to white Self Diagnosis is OK. -> B

A The machine might be broken. Contact Service Repair Center
B When you touch a screen, does it beep?

No Beep -> B-1
Beep -> B-2


B-1 The Interlock Feature might be set in the switch. Check the switch settings.
Also, check to make sure the switch is larger than 20 x 20 dots. Switches smaller than 20 x 20 don't accept touch.
B-2 Switch is functioning. Check the address settings.
Confirm that the address isn't inadvertantly turned ON/OFF via the PLC ladder.


Solution 2
Check the following:


A switch placed in the same position on another base screen works. -> A
A switch placed in the same position on another base screen doesn't work either. -> B

A Does the unit beep when the screen is touched?

No Beep -> A-1
Beep -> A-2


A-1 The Interlock Feature might be set in the switch. Check the switch settings.
Also, check to make sure the switch is larger than 20 x 20 dots. Switches smaller than 20 x 20 don't accept touch.
A-2 Switch function works. Check the address settings.
Confirm that the address isn't turned ON/OFF via the ladder of your PLC.
B Execute a Self Diagnosis.
First, Go to 3.[Self Diagnosis] in the GP Offline menu -> 3.[Touch Panel].
Touch the area where the touch isn't working and see if the screen inverts to white in that area.

If it doesn't invert to white, Self Diagnosis is not possible. -> B-1
If it inverts to white, Self Diagnosis is OK. -> B-2


B-1 The machine might be broken. Contact Service Repair Center.
B-2 Does the screen Beep when touched?

No Beep -> B-2-1
Beep -> B-2-2


B-2-1 The Interlock Feature might be set in the switch. Check the switch settings.
Also, check to make sure the switch is larger than 20 x 20 dots. Switches smaller than 20 x 20 don't accept touch.
B-2-2 Switch is functioning. Check the address settings.
Confirm that the address isn't inadvertantly turned ON/OFF via the PLC ladder.


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