Pro-face America Technical Resources
FAQ's
 Frequently asked Questions
 Is QuickDesigner supported in Windows XP or Vista?
   
As stated in the README file from the Digital QuickDesigner Installation CD and from the Quick Help, the basic requirements are:
   
1. Windows 95/98 or WinME or Windows NT 4.0 or Win 2000 Operating Systems
2. Pentium 133 MHz processor, 32Meg of RAM, 16X CD-ROM drive, 80 Meg of free space on the hard drive, Mouse and Keyboard.
3. 800 x 600 Video Display, 16-bit Color.
Copyright 1995 Total Control Products, Inc
   
Items 2 and 3 are obviously minimum requirements, the operating systems listed in item 1 are the only operating systems that Quick Designer (QD) has been tested on and that are approved for use with.
   
Therefore, Windows XP and Windows Vista are not supported operating systems for running QuickDesigner.
   
Although we have many customers using QD with Windows XP (XP) and all functions and features work for them as expected, many others report that it is usable but there are nuisance issues including but not limited to:
   
-offline menus in Japanese,
-inability to perform Ethernet downloads and
-intermittent functionality of the GOTO screen function.
   
A solution that has worked for some customers is to run QD using XP's Program Compatibility Wizard (Start-->Programs-->Accessories) and selecting Windows 2000 as the compatible mode.
   
Beware: Many customers who do "try" QuickDesigner with Windows XP corrupt the Proface unit to the point where the only way to recover is to send the unit in as a repair to have the firmware reflashed.
   
I you do corrupt your PanelStation by using XP, please try one or more of the following recovery solutions before returning your unit for reflashing:
   
1. How to recover a GP or a PanelStation (QuickPanel) from an aborted download.
2. How to recover a corrupted GP or a PanelStation (QuickPanel) using the PC Transfer Tool.
3. How to recover a corrupted GP or PanelStation (QuickPanel) using a CF card.
   
Please Note: The only sure solution that Pro-face can suggest is to load Quick Designer onto one of the approved operating systems.
   
   
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