Pro-face America Technical Resources
 FAQ
 In the offline menu screen, [The settings of the IP Address and the Subnet Mask are incorrect.] error displays.

Error Description

When setting up the IP Address and Subnet mask in the offline menu, you see the error: [The settings of the IP Address and the Subnet Mask are incorrect.] The AGP will not let you save these settings.

Cause and Countermeasure

This error occurs when using default router IP Addressing [192.168.XXX.XXX] and setting the Subnet Mask to [255.255.0.0]. Set the Subnet Mask to [255.255.255.0] to clear the error.

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