Notice Notice

Notice for users of PS5000 Series Slim type, PS-5711W / PS-5811W, with HDMI on Windows® 10

Posted: Jul. 12, 2018

Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptom on PS5000 Series Slim type, PS-5711W / PS-5811W, with HDMI on Windows® 10.
The symptom and corrective actions for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom Description

The following symptom appears on the target product below.

OS: Windows® 10 IoT Enterprise 2016 LTSB (64bit)
Operation: In the case that a monitor with an HDMI port is connected during boot up.

"Blue screen" appears at boot up. The system cannot boot up.
After the system is booted up without HDMI, it will be no problem even if you used HDMI after that.

Products and Versions Affected

Industrial Personal Computer (IPC):
Product Name PS5000 Series Slim Type (PS-5711W / PS-5811W)
Product Model# *1 PFXPS2HN3D8B******
PFXPS2KN3D8B******
Target OS *2 Windows® 10 IoT Enterprise 2016 LTSB (64bit)
Target Software Version SV 1.0
How to Confirm Software Version Click here.

*1 User installed Windows® 10 also becomes Target OS.

*2 "B", the 12th character in the Part Number, means Window® 10 is installed.

Solution

We have found that the symptom is caused by a bug peculiar to the Intel® display driver. The problem can be resolved by installing a new driver.

Please update your display driver with the new driver below:

Download display driver for PS5000 Series Core i3 model.
 

Questions

If you have any questions, please contact Technical Support.