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2009 > Apr 24
Important Notification for Users of GP-Pro EX V2.2x with Animation setting
We would like to express our appreciation for using Pro-face products.
We have confirmed that the following symptoms occur in GP-Pro EX.
The defect symptoms and the corrective measures for this problem are indicated below.
We apologize for causing any inconvenience.
Symptom description
When "Image font" and "Animation" are simultaneously set with "Text" data in the applicable software versions listed below, and also when "Change Device/PLC", "Add or Delete Devices/PLCs", or "Address Block Conversion" is performed, the text data may get corrupted.
Saving the project file after receiving an error message of "The data could not be read." may cause loss of the text data and any other screen data which had been edited after the text data.
Please carefully read "Measures" below and update your GP-Pro EX. After updating it, please check your screen data for the conditions listed beow, according to "Verification after update".
Applicable version
- GP-Pro EX Ver. 2.20.000 to 2.22.000
Occurrence conditions
The symptom occurs when all of the following conditions are met.
(The symptom will not occur under any conditions other than below.)
- The edited software is Ver. 2.20.000 to 2.22.000.
- The font of the text is set to "Image font".
- "Animation" is set in the text.
- "Change Device/PLC", Add or Delete Devices/PLCs" or "Address Block Conversion" is executed.
Measures
Upgrading the applicable software to Ver. 2.22.100 is needed to prevent the symptom from occurring in the subsequent editing process.
Please obtain an update module from the download site in our homepage to upgrade your GP-Pro EX.
* Membership registration (free) for our technical support site "Otasuke Pro!" is needed
→ Link to update to Ver. 2.22.100
Verification after update
IMPORTANT
If you use GP-Pro EX V2.2x (Ver. 2.20.000 to Ver. 2.22.000) under the condition mentioned in the "Occurrence conditions", there is a possibility that the text data has already changed before updating the version.
Therefore, it is necessary to open the screen data or project data to check whether the unit displays normally after the update.
(Please also check the data after updating GP-Pro EX from V2.2x (Ver. 2.20.000 or Ver. 2.22.000) to 2.5x (Ver. 2.50.000).
If the error message of "The data could not be read." appears upon opening a screen project file, it means that the text data has been already altered. In this case, please do not “Save the project” but just exit the program.
Saving the project may change the text data or clear other screen data created after the text was registered. Therefore, please contact our technical support hotline without doing "Save the project"
We apologize for any inconvenience this may cause to you and appreciate your understanding and cooperation.
Inquiry
If you have any inquiry, please contact our sales office in your country or region.
For contact information,please visit the following site.
URL:http://www.hmisource.com/otasuke/contactus/worldwide2.htm
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